DEALZ DOKTA • CUSTOMER CARE
Warranty Information
Warranty coverage is not the same for every item. Always check the product listing, seller information and warranty documentation provided with your purchase.
1. Coverage depends on the product
Some products may include a manufacturer warranty, a seller-provided warranty or no additional warranty beyond rights provided by applicable law. The duration, coverage and process can vary by product and supplier.
2. What a warranty may cover
Where a warranty is offered, it may cover specified manufacturing defects or faults under normal use. Accidental damage, liquid damage, misuse, unauthorised repairs, normal wear and consumable parts may be excluded depending on the applicable terms.
3. How to request assistance
Contact admin@dealzdokta.com with your order number or proof of purchase, product name, a description of the issue and any relevant photos or videos. Do not send the product before support provides instructions.
We may ask for the serial number, warranty card or other information required by the seller or manufacturer. Never include account passwords, card PINs or other secret credentials.
4. Assessment and resolution
The seller or manufacturer may need to inspect the item before determining whether the fault is covered. The available remedy may depend on the warranty terms and applicable law.
5. Third-party purchases
For purchases completed on another merchant’s website, contact that merchant or the manufacturer using the warranty details supplied with the product. Dealz Dokta cannot extend or change a third party’s warranty terms.
6. Your legal rights
This information does not remove or limit any rights you may have under applicable consumer-protection law.
Need more help?
Contact Dealz Dokta and include any relevant order number or product details so we can assist you.