Shipping & Delivery

Orders are reviewed before dispatch. Processing time can vary depending on stock availability, payment confirmation, supplier handling and any details we need to confirm with you.

If an item is unavailable or we need more information, we will contact you using the details provided with your order.

We primarily serve customers in Kenya. Delivery to a particular location, including locations outside Kenya, depends on product availability and the delivery arrangements offered for that order.

Any delivery estimate shown at checkout or communicated by our team is an estimate, not a guaranteed arrival date. Timing may vary by destination, courier, supplier and public holidays.

Applicable delivery or shipping charges will be displayed or communicated before you confirm your order. Charges may vary based on destination, package size, delivery speed and the service provider.

• Provide a correct phone number, delivery address and any useful directions.
• Keep your phone available so the courier or our support team can contact you.
• Someone may need to be available at the agreed delivery location to receive the package.
• Where practical, check the package and item when it arrives and report visible damage or an incorrect item promptly.

Delays may occur due to courier capacity, weather, road conditions, public holidays, supplier delays, incorrect delivery details or other circumstances outside our reasonable control. We will make reasonable efforts to communicate material updates when information is available.

If your delivery is delayed, marked delivered but not received, or arrives damaged, contact us at admin@dealzdokta.com or via WhatsApp using the support link on this page. Include your order number and a brief description.

Some products or services may be listed for discovery and purchased on another merchant’s website. For those purchases, shipping arrangements, delivery updates and courier support are generally handled by the merchant or its delivery partner. Please refer to the checkout information and terms provided by that merchant.

We may update this page as our services and delivery arrangements change. The version published here applies at the time you place an order, subject to applicable law and any specific terms agreed for that order.