Returns & Refunds

Before sending an item back, contact admin@dealzdokta.com or WhatsApp support. Share your order number, the product name, the reason for the request and clear photos where relevant. Please wait for return instructions before shipping an item back.

Depending on the product, its condition and applicable law, we may consider a return where an item is damaged on arrival, incorrect, faulty, or materially different from the description. Other requests may be reviewed case by case.

For hygiene, safety, software, digital content or customised products, additional restrictions may apply where permitted by law. Any applicable conditions will be explained for the relevant product.

Where a return is approved, we may ask for the item, accessories, packaging, proof of purchase and photos or other information needed to assess the request. Do not send personal data or unrelated information with a return.

After reviewing the request and, where required, receiving or inspecting the item, we will communicate the available resolution. Depending on the circumstances, this may include a repair, replacement, refund or another remedy required by applicable law.

Where a refund is approved, the processing time and method will depend on the original payment method and payment provider. We will share the expected process when confirming the refund.

Responsibility for return shipping costs depends on the reason for the return, the product terms and applicable law. We will clarify the arrangement before you send an item back.

If you follow an affiliate link and complete your purchase on another merchant’s website, that merchant is responsible for handling the order, returns and refunds under its own policies and applicable law. Dealz Dokta can help point you to the relevant merchant, but cannot promise to approve or process a refund for a purchase we did not sell or process.

Email admin@dealzdokta.com and use the subject “Return or refund request”. Include your order number so we can assist you more efficiently.